FAQS

We encourage customers to review our products. On every product page, you can contribute your thoughts and reviews directly. And if you have other questions or comments, please contact us.

We maintains our commitment to the highest quality and safety for the products we sell. We require that all manufacturers and distributors from whom we purchase products attest to meeting proper safety testing standards for products made worldwide. We require testing by independent third-party laboratories to ensure that such products meet or exceed safety guidelines. For items that we purchase and items produced under our supervision, we also require that all manufacturers and distributors follow product safety, care, and age labeling guidelines for children's products.

A user must be 18 or older to make a purchase on CHN Museums website. We reserve the right to refuse, limit, or cancel any orders placed on the site.
We encourage you to review Terms and Conditions

for full details regarding the use of the website.

We accept payment by most credit cards, including Visa, Mastercard, American Express, and JCB. We also accept payments via PayPal.

No, you can checkout as a guest. The benefits of creating an account include visibility of your order history as well as streamlining the checkout process for future purchases. If you check out as a guest, the system will not remember your details and you will have to input them each time you place an order.

Once your order is submitted you will receive an automated email confirming your order details, including products ordered, total cost and a unique order number.
You will receive a second email once your order has been processed and dispatched. If you cannot see the emails, please check your junk folder. If you do not receive the confirmation email, please contact us

who will be able to confirm your order status.

Once you have registered online, you can check the status of any order by visiting My Account.

In order for your card issuer to perform verification checks, it is necessary at the billing address stage for you to enter the address where the payment card is registered, including the house number and post code (zip code).
Please enter telephone numbers as one long number with no non-numeric characters. If you enter a mobile number, it will be securely transmitted to
the shipper to provide you with text updates regarding your delivery.

Any issues or changes relating to your order should be communicated to us as soon as possible. Orders placed during the week tend to be processed
on the day or early the following day, after which point it will not be possible to change the order.

Enter the code in the Summary section of the Shopping Cart page and click ‘Apply’. The discount will be deducted from your order total. Please note, promo code discounts do not apply to delivery costs unless specified.

Only one discount code can be applied per order. Please do not try to enter two discount codes for the same order.

We offer flat-rate shipping for each order. A list of available delivery destinations will be displayed. Deliveries cannot be made to areas that are not included in this list. Delivery charges are calculated based on the volumetric weight and destination of your order. The total will be displayed on the
final page before payment is entered. Also premium delivery options are available.
Please be aware that recipients are responsible for any applicable duties, taxes, or brokerage fees.

Your shipment confirmation email will include the shipping date, the carrier, and the tracking number. You can also track your order by visiting My Account.

For full delivery information please see our Shipping & Returns.

We are committed to maintaining the privacy of our online visitors. We encourage you to review the Privacy Policy

, which articulates our commitment
to you and your privacy, as well as our methods of collecting and using information. By using the website or communicating with us by email, you agree to the terms of this privacy policy.

You'll find information on cookies and other online-tracking mechanisms in Privacy Policy

. You may choose to disable cookies in your browser. While
you may browse our site without them, cookies are required if you wish to register, sign in, place items in your shopping bag, or make a purchase. As long as you allow first-party cookies, you'll be able to complete transactions on the website. You may choose to disable other types of cookies while
still enjoying all of our website's functions.

The secure server software used by CHN Museums encrypts all your personal information, including credit card details, name, and address. Please look for a padlock icon at the start of the URL address, as this guarantees the site is secure.